Betget Privacy Policy

1 Introduction

This Privacy Policy (hereinafter "Policy") is issued by betget (hereinafter "betget", "we", "us" or "the Platform"), the operator of the online betting and gaming platform accessible at betget.cam. This Policy governs the collection, use, storage, disclosure and protection of personal data belonging to users (hereinafter "User", "you" or "Data Subject") who access or register on the Platform.

Betget is committed to handling personal data responsibly, transparently and in accordance with applicable data protection laws. By accessing the Platform, registering an account or otherwise interacting with betget's services, you acknowledge that you have read and understood this Policy.

Betget does not hold a Pakistani gambling licence and does not represent that its services are authorised under Pakistani law. Where Pakistani data protection regulations — including those arising from the Prevention of Electronic Crimes Act 2016 (PECA) or other applicable legislation — impose requirements on the handling of personal data, betget endeavours to operate in a manner consistent with those principles to the extent they are applicable to the Platform's operations.

2 Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, CNIC number, IP address, financial transaction data and device identifiers.
• "Data Controller" — betget, in its capacity as the entity that determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" — any third party engaged by betget to process personal data on its behalf, under a binding data processing agreement.
• "Processing" — any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure and deletion.
• "KYC" — Know Your Customer verification, including identity verification, age verification and, where applicable, proof-of-address and source-of-funds checks.
• "Cookie" — a small text file placed on a user's device by a web server, used to maintain session state, retain preferences or collect analytical data.

3 Data We Collect

3.1 Registration Data

When you create an account on betget, we collect the following information: full name, date of birth, email address, telephone number, residential address and chosen username and password (stored in hashed form). This data is necessary to establish and maintain your account and to meet our minimum age and identity obligations.

3.2 Identity & KYC Documents

To process withdrawals and comply with anti-money laundering (AML) obligations, we collect identity documents as part of our KYC process. For Pakistani users, this typically includes a copy of your CNIC (Computerised National Identity Card) or valid passport. Where required, we may also request a proof of address (such as a recent utility statement or bank letter) and a liveness check image. KYC documents are stored securely and access is restricted to authorised personnel only.

3.3 Financial Transaction Data

We record all deposits, withdrawals, wagers and bonus transactions associated with your account. This includes transaction amounts, timestamps, payment method identifiers and transaction status. Financial records are retained in accordance with our legal and regulatory obligations. For reference only, payment methods accessible to users in Pakistan may include options such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and cryptocurrency methods such as BTC and USDT. These references do not imply endorsement or affiliation with any of those providers.

3.4 Technical & Device Data

When you access the Platform, we automatically collect technical data including your IP address, browser type and version, operating system, device type, screen resolution, time zone setting, session duration and pages visited. This data is used for security monitoring, fraud prevention and platform performance analysis.

3.5 Communications Data

If you contact betget's customer support team — via live chat, email or any other supported channel — we retain a record of the communication, including content and metadata, for quality assurance, dispute resolution and compliance purposes.

3.6 Responsible Gambling Data

Where you use responsible gambling tools — such as deposit limits, loss limits, cooling-off periods or self-exclusion — we record the relevant settings and requests. This data is used solely to enforce the restrictions you have set and to protect your account.

4 Legal Basis for Processing

Betget processes personal data on the following legal bases:

• Contractual necessity — processing required to establish and operate your account, process transactions and deliver the services you have requested.
• Legal obligation — processing required to comply with AML regulations, KYC obligations, fraud prevention duties and reporting requirements imposed by the operator's licence jurisdiction.
• Legitimate interests — processing for fraud detection, security monitoring, platform analytics and responsible gambling enforcement, where these interests are not overridden by your fundamental rights and freedoms.
• Consent — processing for optional marketing communications, where you have provided explicit, freely given and specific consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5 How We Use Your Data

Betget uses personal data collected from users for the following purposes:

• Creating, maintaining and securing your registered account.
• Verifying your identity and age as part of the KYC process prior to withdrawal processing.
• Processing deposits, withdrawals and bonus transactions associated with your account.
• Detecting and preventing fraud, money laundering, account sharing and other prohibited conduct as defined in the Terms & Conditions.
• Providing customer support and resolving disputes or complaints.
• Enforcing responsible gambling limits, cooling-off requests and self-exclusion settings you have applied to your account.
• Sending transactional communications, such as account confirmations, withdrawal status updates and security alerts.
• Sending promotional communications where you have provided explicit consent and have not subsequently withdrawn it.
• Conducting platform analytics to identify and fix technical issues and improve the user experience.
• Complying with applicable legal and regulatory obligations, including reporting requirements under the operator's licence.

6 Third-Party Disclosure

6.1 Service Providers (Data Processors)

Betget engages third-party service providers who process personal data on our behalf under binding data processing agreements. These include:

• Payment processors — to facilitate deposit and withdrawal transactions.
• Identity verification providers — to carry out KYC document checks and liveness verification.
• Platform infrastructure and hosting providers — to store and serve platform data securely.
• Customer support software providers — to manage and record support interactions.
• Fraud and AML monitoring services — to identify suspicious transaction patterns and comply with financial crime prevention obligations.

All third-party processors are contractually bound to process personal data only as instructed by betget, to maintain appropriate technical and organisational security measures, and not to retain or use data beyond the scope of the agreed processing activity.

6.2 Legal & Regulatory Disclosure

Betget may disclose personal data to regulatory authorities, law enforcement agencies or courts where required to do so by applicable law, court order or regulatory direction. Such disclosures will be made only to the extent strictly required by the relevant legal obligation.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of betget's business, personal data held by betget may be transferred to the relevant successor entity. Users will be notified of any such transfer and the resulting changes to data-controller identity, where required by applicable law.

7 International Data Transfers

Betget operates internationally and personal data collected from users — including users in Pakistan — may be transferred to, stored in and processed in countries outside Pakistan. Where such transfers occur, betget takes reasonable steps to ensure that appropriate safeguards are in place to protect the transferred data, including contractual protections with receiving parties.

Users in Pakistan should be aware that data protection laws in the destination country may differ from those applicable in Pakistan. By registering an account on betget, you acknowledge and consent to such international transfers, subject to the safeguards described in this Policy.

8 Data Retention

Betget retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or contractual obligations. The following general retention periods apply:

• Account and registration data — retained for the duration of the account relationship and for a minimum period of five years following account closure, to meet AML and regulatory record-keeping obligations.
• KYC documents — retained for a minimum period of five years from the date of verification, in accordance with standard AML record-keeping requirements.
• Transaction records — retained for a minimum of five years from the date of the transaction, for financial reporting and regulatory compliance purposes.
• Support communications — retained for a minimum of two years from the date of the interaction, for dispute resolution and quality assurance purposes.
• Technical and device data — typically retained for up to 12 months, unless required for longer periods by fraud investigation or legal proceedings.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.

9 Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by a web server when you visit a website. They are widely used to make websites function correctly, improve the user experience, and provide reporting information to website operators.

9.2 Categories of Cookies Used

• Essential cookies — strictly necessary for the Platform to function. These include session cookies that keep you logged in, security tokens and CSRF protection cookies. These cannot be disabled without disrupting core Platform functionality.
• Analytical cookies — used to collect aggregate, anonymised data about how users interact with the Platform, including pages visited, session duration and error rates. This data is used to identify and fix issues and improve the overall user experience.
• Preference cookies — used to remember settings you have applied, such as display preferences, responsible gambling limits and language or region selections.

9.3 Managing Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, review cookies currently stored, and set preferences for future cookie acceptance. Note that disabling essential cookies may prevent parts of the Platform from functioning correctly.

10 Data Security

Betget implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration or disclosure. These include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the Platform.
• Hashed storage of passwords — betget does not store passwords in plain text.
• Two-factor authentication (2FA) availability for all registered accounts.
• Restricted access to personal data, limited to authorised personnel with a documented need for access.
• Secure HTTPS-only portals for KYC document submission — documents must never be shared through unsecured channels.
• Regular security monitoring and logging to detect and respond to anomalous activity.

No data transmission over the internet is guaranteed to be completely secure. While betget takes all reasonable steps to protect your data, we cannot warrant absolute security. In the event of a data breach that poses a risk to your rights, betget will notify affected users and relevant authorities in accordance with applicable law.

11 Your Rights as a Data Subject

Subject to applicable law, you have the following rights in relation to your personal data held by betget. To exercise any of these rights, contact our support team. We will respond within a reasonable timeframe, ordinarily within 30 days.

12 Minors & Age Restrictions

The betget platform is strictly for adults aged 18 and over — or the higher minimum age required by the operator's licence jurisdiction. Betget does not knowingly collect personal data from individuals under the applicable minimum age. If we become aware that personal data has been collected from a minor, we will delete such data promptly and close the associated account.

If you believe a minor has registered on the betget platform, please contact our support team immediately. We take underage access seriously and act on reports without delay.

13 Policy Amendments

Betget reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, platform operations or data processing practices. Material changes will be communicated to registered users via the email address on file or through a prominent notice on the Platform. The "last updated" date at the top of this Policy will be revised accordingly.

Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with an amendment, you should cease using the Platform and may request account closure by contacting support.

14 Contact Us

For any questions, requests or complaints relating to this Privacy Policy or the processing of your personal data, please contact the betget support team. Support is available 24/7 via live chat on the Platform. For written enquiries regarding your data rights:

Email: [email protected]
Response language: English (Urdu language assistance available on request)
Target response time: within 30 days of receipt of a written data rights request

Betget serves users across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. We are committed to responding to all privacy-related enquiries fairly, promptly and in accordance with the principles set out in this Policy.

For broader questions about the platform, please also consult our FAQ page or review our full Terms & Conditions.